Answers to your Terms & Conditions questions
Go to the login page, tap 'Forgot password?', and enter your registered email or phone number. We'll send you a secure reset link. Click it to create a new password within 2 hours. If you don't receive the email, check your spam folder or contact support.
Yes. Go to Account Settings, scroll to 'Close account', and follow the confirmation steps. You can withdraw any remaining balance before closure. Your account history stays on file for 7 years per our terms; we cannot delete it earlier due to regulatory requirements.
Withdrawals to DANA, OVO, GoPay and QRIS are fee-free and usually clear within 5 to 30 minutes of approval. Larger amounts or first-time requests may take up to 24 hours for verification. Bank transfers depend on your bank's processing speed, typically 1 to 3 business days.
Minimum deposit is Rp50,000 across all payment methods. Minimum withdrawal is Rp100,000. Daily withdrawal limits depend on your account age and verification level; standard accounts can withdraw up to Rp50,000,000 per day. Contact support if you need a higher limit.
Report it within 14 days via your account's 'Dispute' tab or live chat. Provide the game name, round ID, and what went wrong. Our team reviews the game logs and bet history, then either reverses the round or explains why it was fair. We respond within 7 business days.
No. Our terms permit one account per person. Multiple accounts from the same device, email or identity will be detected, frozen, and any linked funds forfeited. If you accidentally opened two accounts, contact support immediately to request closure of the duplicate.
After account closure, we retain your data for 7 years to comply with tax and anti-money-laundering law. We do not delete records early. You can request a copy of your data at any time via email to our support team. Your financial records are encrypted and never shared except with regulators if required by law.
